Contact & Grievance Policy
Contact & Grievance Policy
Effective Date: Date
This Contact & Grievance Policy (“Policy”) explains how users, customers, Client Partners, Content Creators / Influencers, Influencer Partners, applicants, and other participants may contact Influencers Night Media (“Influencers Night Media”, “we”, “our”, or “us”), submit enquiries, report concerns, or lodge complaints.
This Policy should be read together with the Terms of Use, Privacy Policy, Customer Privacy & Tracking Policy, Venue Terms & Conditions, Venue Partner Operating Agreement, Influencer Terms & Conditions, Influencer Partner Operating Agreement, Collaboration & Event Terms & Conditions, Payment, Cancellation & Refund Policy, Community Standards & Code of Conduct, Content & Intellectual Property Policy, and any other applicable agreements or policies published by Influencers Night Media.
1. Contacting Influencers Night Media
You may contact Influencers Night Media through our official communication channels, including:
- Email: legal@influencersnight.com
- Phone: +917669119291
- WhatsApp: +917669119291
- Website: https://influencersnight.com
- Registered Office: Punjabi Bagh, New Delhi
Only communications received through our official communication channels will be recognised for customer support, operational enquiries, complaints, grievance handling, and other official matters.
2. Grievance Officer
Influencers Night Media shall designate a Grievance Officer or another authorised representative responsible for coordinating the receipt, review, and handling of grievances submitted under this Policy.
The name and contact details of the current Grievance Officer will be published on our website or communicated through our official communication channels.
3. Matters Covered
You may contact Influencers Night Media regarding matters including, without limitation:
Matter | Primary Reference |
Platform access, accounts and website use | |
Privacy, personal information and data protection | |
Customer booking tracking and referral attribution | |
Venue onboarding, participation and operational matters | |
Venue referral commission matters | |
Influencer onboarding, participation and content obligations | |
Influencer referral commission matters | |
Collaboration Events and managed campaigns | |
Payments, cancellations and refunds | |
Participant conduct and misconduct | |
Copyright, trademarks and content ownership |
Where a matter is governed by a specific agreement or policy, that agreement or policy shall prevail.
4. Submitting a Complaint
To assist our review, complaints should include, where applicable:
- your name and contact details;
- your relationship with Influencers Night Media;
- a clear description of the issue;
- relevant dates, booking references, or campaign details;
- supporting documents or evidence; and
- any other information reasonably required to investigate the matter.
Incomplete information may delay or prevent the investigation of a complaint.
5. Review & Investigation
Upon receiving a complaint, Influencers Night Media may:
- acknowledge receipt;
- request additional information;
- review platform records;
- contact relevant participants;
- conduct an internal investigation; and
- take any other reasonable steps necessary to assess the matter.
Participants are expected to cooperate honestly and in good faith during any investigation.
6. Resolution
Following its review, Influencers Night Media may take any action reasonably considered appropriate under the applicable agreement or policy, including issuing guidance, requesting corrective action, restricting platform access, suspending participation, removing a participant from a Collaboration Event, or taking any other action available under the relevant agreement.
Where a matter is governed by a specific agreement or policy, the rights, remedies, limitations, and dispute resolution procedures contained in that document shall prevail.
7. Confidentiality
Influencers Night Media will treat complaints and grievance records as confidential where reasonably practicable.
Information may be disclosed only where reasonably necessary to investigate or resolve a complaint, comply with legal obligations, protect the rights of any person, or as otherwise permitted under the Privacy Policy or applicable law.
8. False or Misleading Complaints
Knowingly submitting false, fraudulent, malicious, or misleading complaints may constitute a breach of Influencers Night Media policies and may result in action under the applicable agreement.
This does not apply to complaints submitted honestly and in good faith, even where they cannot ultimately be substantiated.
9. Dispute Resolution
Where a complaint cannot be resolved through our internal grievance process, the matter shall be handled in accordance with the dispute resolution provisions contained in the agreement or policy governing that particular relationship or transaction.
10. Emergency Matters
This Policy is intended for platform and business-related matters only.
If a matter involves an immediate threat to life, personal safety, a criminal offence, or another emergency requiring urgent assistance, you should immediately contact the appropriate emergency services or competent authority before notifying Influencers Night Media.
11. Changes to This Policy
Influencers Night Media may amend this Policy from time to time.
Unless otherwise stated, any amendment shall become effective upon publication on our website or through any other official communication channel.
12. Contact
Questions, enquiries, complaints, or grievances may be submitted using the official contact details published on the Influencers Night Media website.
